This month our Spotlight is on Phil Yau.
What is your job title?
Account Manager, New Business.
Tell us about your role at Claritas
I look after several customer accounts, which involves being the primary customer contact for day to day activities, including answering customer queries, providing quotes, preparing proposals.
I also attend regular customer meetings to discuss future requirements and ensure that Claritas are meeting their expectations.
How long have you been at Claritas?
3 Months - it seems a lot, lot longer...
What prior experience do you have?
I have been in the IT industry for over a decade, working for a telecommunications company and an ISP. I have had multiple roles within Sales including Account Manager, Partner Manager and Channel Sales Manager.
What would a normal day consist of?
It varies day to day but I would say, in no particular order, check my diary for the day, ensure I have all the relevant information for my meetings and conference calls, read and respond to e-mails, chase suppliers, write proposals and liaise with customers.
Why is your role so important to Claritas’ customers?
I think that Sales plays a pivotal role in Claritas, we are the face of the company, delivering an exceptional customer experience.
What’s your favourite part of your job?
I enjoy engaging with customers and building relationships. Understanding what the customer is looking for and aligning our product and services to deliver on it. It’s satisfying to deliver a solution that exceeds the customers’ expectations.
Tell us a quirky fact about yourself
I once rescued two people from drowning in the same day whilst travelling in India.
What 3 things would you take with you if you were spending a year stranded on a desert island and why?
I would take Bear Grylls to help me to survive (I would like to think I would do okay, but best to have a plan b); a chef, maybe James Martin, to cook nice meals and David Attenborough to explore the island with and tell me about all the plants and species.