As the first full week in our new office draws to a close, it’s safe to say we’ve been busy but we’ve kept up with the latest I.T. and tech news whilst we’ve been settling into our new environment
So, here’s the latest:
TalkTalk’s poor performance
For a second consecutive year, internet provider, TalkTalk has finished last in Ofcom’s report which analyses the best broadband providers. In comparison to Virgin Media, which was top, TalkTalk’s customers were least likely to recommend the company to others.
We've closed down our call centres in India. We have introduced new online tools to help customers resolve issues quickly and conveniently. And we are launching new Wi-Fi routers to strengthen network reliability.
All these initiatives are starting to deliver material improvement in satisfaction levels.
A TalkTalk spokesperson admitted that the results were disappointing but explained recent changes to the way the business operates.
The Ofcom report found that Virgin Media was the only service which achieved above average customer satisfaction. Read more on this via The BBC.
Australia’s Commonwealth Bank loses data
Another banking nightmare to follow on from TSB last week; Australia’s Commonwealth Bank admitted to losing the records of around 12 million people in a filing to the Australian Stock Exchange.
Australia’s largest bank did not reveal the loss to consumers, which has naturally caused a stir down under. The breach is one of the largest to occur in the financial services sector in Australia as the bank admitted to losing the bank statements for customers from 2004 to 2014. Yikes!
Details were stored on two magnetic tapes which were scheduled to be destroyed in 2016 by a subcontractor, however the bank never received evidence that the tapes had actually been destroyed and failed to notify customers of any problem.
An independent investigation from accounting firm KPMG had determined “the most likely scenario was the tapes had been disposed of” and stressed that there was no evidence customer details had been compromised.
Cambridge Analytica files for Bankruptcy
Despite Cambridge Analytica's unwavering confidence that its employees have acted ethically and lawfully, which view is now fully supported by Mr Malins' report (independent investigator Julian Malins), the siege of media coverage has driven away virtually all of the company's customers and suppliers.
As a result, it has been determined that it is no longer viable to continue operating the business, which left Cambridge Analytica with no realistic alternative to placing the company into administration.
Cambridge Analytica press release
After dominating the news for weeks, those were the words of the political consultancy firm which is currently in the eye of a storm as it filed for bankruptcy. Where next for Cambridge Analytica? Well, The Register reported this week that it may just be a change of skin as it becomes ‘Emerdata’. Read more about this in depth here.
Those were some of this week’s top stories but if you want more content, follow us across our four social media channels.