Blog

Claritas adds to its Support Team

Back to Blog

We’ve had a number of busy months here at Claritas HQ which has meant that we’ve been recruiting for new talent to add to our Support team.

In the past six months, our Support team has grown by around 40% and we are happy to welcome new faces and fresh ideas to the team. We recently caught up with a handful of our new recruits to ask them a few questions and learn more about their careers.




Name and job title

Sukhvinder Puee – I.T. Consultant

Tell us about your role at Claritas

My main duties include understanding and providing relevant solutions to the customer’s requirements; developing I.T. system specifications after evaluating the nature of the work and business volume; researching and documenting existing and new processes for the I.T. Support team and interacting with business users and other I.T. groups to gather business requirements for proposed system enhancements.

My role also involves communicating issues, resolutions and project status to senior I.T. management and internal and external stakeholders, and ensuring that deadlines are met, but more importantly, that quality is being delivered.

What prior experience do you have?

I worked in the NHS Informatics Department for 8 years before joining Claritas and have a wealth of knowledge about I.T. and Project Management.

What would a normal day consist of?

Dealing with internal and external stakeholders.

What is the thing you love most about your job?

On the day-to-day level, it’s the variety. In the grander scheme of things, it’s that as a company we're creating solutions that really make a difference to people.

Do you have any advice to give to others looking at a similar career?

Do not waste time. Develop yourself as much as possible to advance to your career goal.

What do you enjoy doing when not at work?

I am a member of the committee at The Sikh Temple and help out and assist in various matters and services. We get involved with the local community and help out where needed including Temple Service, Education, organising activities for kids, feeding the homeless etc.




Name and job title

Umran Mahroof - 2nd Line Technical Consultant.

Tell us about your role at Claritas

As a 2nd line Technical Consultant I provide technical support for clients’ hosted servers and services; I build and support internal servers, working mainly on Windows and Linux servers.

What prior experience do you have?

I've worked in all sizes of companies from small and medium sized businesses to an enterprise company, all from which I have learnt a great deal. I have amassed 11 years of experience working in many fields of I.T. from troubleshooting software, hardware, programming software to building and installing servers, to setting up entire sites with I.T. infrastructure.

What would a normal day consist of?

Varied from day to day, depending upon the tickets. No one day is the same. One day you could be working on a major task then another day it could be something minor.

What is the thing you love most about your job?

Working alongside colleagues on tasks and issues, working together to find a solution. The satisfaction of resolving a difficult issue and closing the ticket after.

Do you have any advice to give to others looking at a similar career?

Keep trying and never stop learning. Trying is how you learn and by learning you better yourself.

What do you enjoy doing when not at work?

Playing football, watching movies and experimenting with new tech.




Name and job title:

Oliver Taylor-Knight - 1st Line Technical Consultant

Tell us about your role at Claritas:

I am a 1st Line Technical Consultants at Claritas and we handle all communications to the company for technical support whether that be clients or employees.

Where were you prior to Claritas?

I worked as a Salesman for 8 years selling paper for Papico Ltd as well as being the ‘go to guy’ for any I.T. related queries.

What is the thing you enjoy most about your job?

Seeing as 1st Line is first port of call for all technical queries, I experience many different challenges and opportunities which keep me on my toes and give me the chance to learn new systems and hardware.

What are your career goals?

My goal is to broaden my technical skills and knowledge and advance up the ranks of I.T. technical support.

Do you have any advice to give to others looking at a similar career?

Try to get involved in troubleshooting I.T. related issues as much as you can, use the Internet to your advantage and expand your knowledge.

What do you enjoy doing when not at work?

I have a nine month old son, so when I am not at work I am enjoying being a father.